Scope of this Privacy Notice
This Privacy Notice relates to the use of the following websites hereafter collectively described as “our sites”:
This policy does not cover any external sites that may be accessed from links on our sites and that are not owned and administered by Touch Limited.
In respect of your personal data collected by your use of our sites, Touch Limited acts as a Data Controller within the definition of the General Data Protection Regulation (EU) 2016/679 (GDPR).
This Privacy Notice explains what personal data Touch.business Limited collects from you, how that information is collected and processed and for what purpose and the lawful basis on which the processing of your personal data is conducted. This notice also explains your rights in respect of any of your personal data being processed by Touch Limited.
Touch Limited’s registered address is 123 Wellington Road South, Stockport, United Kingdom, SK1 3TH. Telephone: 0161 246 2340. Email: contact@touch.business
Touch Limited is a Private Limited Company registered in England and Wales, registration number 12128754.
What personal data do we process?
Our sites use tracking cookies. Please see our cookies policy below for more information.
When you complete any of the contact forms on our sites the information you provide will be transmitted via email to us. We do not save any of the information you enter into the forms on to the site’s database and we do not save any tracking information such as browser, computer or mobile device type however this may be transmitted via email along with the information you have entered.
Information sent via the enquiry forms will be stored in our email systems and for claim related enquiries, in our case management system and any backup copies of such data.
What do we use your data for?
Your personal data is collected and processed for the following purposes:
- Improving the experience of using our sites through the use of cookies. We do this as it is in our legitimate interests to ensure that users of our sites have the best possible browsing experience.
- To respond to enquiries made via our sites. This may depend on the nature of the enquiry we may do this on the basis that we are preparing to enter into a contract with the enquirer or it is necessary for the performance of an existing contract. In the absence of an existing relationship we will process your data on the basis that it is in our legitimate interests to respond to enquiries made via our sites.
Sources of your personal data
We process information provided by you directly through the use of enquiry forms, comments function or any live chat feature. We also process some information collected along with the enquiry regarding your IP address, device and browser version however this is not information that can be used by us to identify you.
In the event that a user of our sites makes an enquiry providing the personal data of another person, a separate privacy notice may apply to the third party which will be provided accordingly.
Sharing your personal data
If we need to share data you have provided using one of the enquiry forms after it has been reviewed by our relevant team, this will be covered by a separate privacy notice which will be provided accordingly.
If we publish comments made on our posts the comments along with the name you provide will be available publicly to our website users.
Sharing your data outside the European economic area
We will not actively share data provided by you via our sites with anyone outside of the European Economic Area (EEA). Due to the nature of the internet we cannot guarantee that your connection to our website does not utilise servers based outside the EEA however this is transport rather than transfer of data and is not restricted.
If information provided by you via our sites becomes part of the data we hold in relation to a claim then this may change however this will be covered under a separate privacy notice.
How long will we keep your data?
Information provided through contact forms is not stored on our site’s database however information you provide will be stored in email form and potentially on our case management system.
For claim related data our standard retention policy is 10 years from the date we close our file. If the claimant is under 18 at the time we close our file then we will retain all data for 10 years from the claimant’s 18th birthday.
Some enquiries we receive via our website classify as spam. We do not have a set retention policy in relation to spam however it will generally be deleted upon discovery and not stored.
Your personal data rights
In respect of your personal data being processed by Touch Limited:
- You have the right to ask us what personal data we are processing about you and request access to or copies of that information.
- You have the right to request that your personal data which is inaccurate, or incomplete is rectified.
- You have the right to request that your personal data is deleted however we may have the right to continue processing your data in certain circumstances.
- You have the right to object to the processing of your data where the grounds we rely upon are our legitimate interests or the legitimate interests of a third party. Upon receiving an expression of objection, we will review the grounds for processing and respond accordingly. Where we are processing for direct marketing purposes you have the right to object at any time and we will cease processing for such purposes where an objection is received.
- You have the right not to be subject to automated decision-making processes including profiling however Touch Limited does not employ any automated decision-making processes.
- You have the right to restrict the processing of your personal data:
- where the accuracy is contested while this is investigated;
- where the processing is unlawful, but you do not want the data to be deleted;
- where we no longer need to process the data, but you would like us to store it without further processing for the establishment, exercise or defence of legal claims;
- where you have objected to the processing and we are processing for our legitimate interests while it is established if our interests override your rights.
We will respond to your request in relation to any of the above rights within one month of us receiving your request unless there is likely to be a delay providing the information or response in which case we will notify you within one month of receiving the request. There will be no fee payable for us to provide you with the information requested unless the request is for duplicate copies of documents previously provided to you or we feel the request is manifestly unfounded or excessive. If a request is manifestly unfounded or excessive we may refuse to provide the data rather than charging a fee. Where a fee is charged it will reflect the administrative costs involved in providing you with the information.
We may require identification from you for security purposes before providing any information or acting on requests. Where this is required we will notify you within one month of receipt of your request.
Where you make a request to us electronically we will endeavour to respond electronically. If you would prefer not to receive the information electronically you should request this.
If we are unable to comply with your request, we will inform you within one month of receipt of your request providing the reasons and advising you of your options to escalate the matter further.
All requests in relation to the above should be addressed to our Data Protection Officer, Data Protection Officer, Touch Limited, 123 Wellington Road South, Stockport, United Kingdom, SK1 3TH.
You have the right to lodge a complaint with the Information Commissioners Office who regulate Data Protection compliance in the UK if you are not satisfied with any response provided by Touch Limited in relation to the exercise of your rights under the relevant English Data Protection law.
Changes to this privacy notice
This Privacy Notice will be reviewed and revised in line with further developments in data protection law. This document was revised 27th September 2019.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
The EU cookie directive, or the EU cookie law as it is more commonly known, is a law that came into effect at the end of May 2012 that aims to improve data privacy and online security by giving internet users more control over what data can be held about them. The cookie law also concerns how our personal data is being used and held on the websites we visit.
The UK cookie law forces website owners to be more transparent about how they are using cookies, i.e. how long they hold cookies, what information is held and it will also be a requirement for websites to request permission from visitors before their cookies can be used to improve website performance.
Originally, the law stated that websites had to explain how they used cookies, and provide users with the option to ‘opt-out’ of leaving cookies at a website. Now however, it is the case that users need to ‘opt-in’ after they have become made aware of the how the use of cookies will inevitably improve their user experience.
The law applies to all Member States of the European Union, but if a site based outside the EU is targeting visitors from inside the EU, they will also need to abide by the same laws.
The change in law will mean that practical changes need to be made to the website in order to make users aware of how to ‘opt-in’ to leaving cookies. Cookies also play an important part in storing user preferences such as the language that the site is shown in, and storing the items that users have added to their shopping basket.
It will be possible for websites to use cookies without the websites permission in instances where it is completely necessary for them to do so for website functionality (such as the shopping basket on an ecommerce website).
What are cookies?
Cookies are small text files that websites save to your computer, allowing the services those websites provide to be more reliable, easy to use, and useful. The cookies that are stored on your device by a website, be it a desktop computer or a mobile phone, do not contain any information that can be used to identify you personally. However, they do contain some information that is used by the website to improve your experience.
Here are some examples of how the information in cookies is used to improve the quality of service a website offers, or its general browsing experience, for you:
- Enabling cookies allows a website to recognise your device so you don’t have to give the same data multiple times during a single task.
- Having cookies enabled means that if you have already entered a username and password, you won’t need to do it again for every webpage that requests that information.
- If you suffer with reading difficulties, you may want to view text on a site with a larger font. Allowing cookies will enable the website to recognise you, meaning you won’t have to change font size every time you visit the site.
As you can see, allowing cookies can greatly improve your experience when browsing the web. Please read the list below to learn about the cookies that this website uses.